FAQs

Orders & Payments

How often do you launch new collections?

We deploy regular drops on Monday mornings every four to six weeks. To stay in the know, sign up for our newsletter at the bottom left of our homepage and follow us @modandjo

What are Mod + Jo's Wholesale Terms & Conditions?

Order Minimum: Our minimum wholesale order is $250 with a minimum or 2 pieces per style. Prepayment is requested during checkout for all orders. *Loyal wholesale members can apply for Net Terms after one year of having a company wholesale account and $10,000 in life time spend.

International Orders: Please note that Mod + Jo is not responsible for any import fees or duties on international orders. To calculate import costs, please contact your country's Customs office directly.

Merchandising: To stay in good standing, accounts need to clearly present as a business-to-consumer enterprise that carries a variety of brands. Preselling of Mod + Jo products to your customers ahead of our seasonal launches is not allowed without prior authorization. All images are restricted from being shared publicly until the collection is for sale on modandjo.com.

3rd Party Platforms: In order to guarantee a seamless customer service experience,we do not authorize wholesalers to sell our products on 3rd party platforms (Amazon, eBay, etc.). We do not offer wholesale to stores that intend to resell our products on AMAZON.COM or other 3rd party platforms. Distributing Mod + Jo products on unapproved channels is against our wholesale policy and will result in listings being flagged for removal.

Exclusivity: At this time, territory exclusivity cannot be guaranteed and is subject to change. We are excited to partner with authorized stores around the world, however, acting as a distributor or exclusive agent of Mod + Jo without Mod + Jo's explicit permission is against our wholesale policy and will result in a revoked account.

Account Approval: Please note Mod + Jo reserves the right to approve or deny all wholesale applications.

Account Revocation: Mod + Jo reserves the right to revoke account access for customers who fail to pay invoices.

Are there order minimums for wholesale?

Our order minimum is $250 per order with a minimum of 2x per each style.

What payment methods do you accept?

We accept payment via Visa, MasterCard, American Express, or Discover.

We are unable to offer terms or payment by check, only pre-payment is accepted at this time.

Can I make changed to my order once it has been placed?

We are able to adjust products and quantities on orders that have not been shipped.

We may can also edit the address on your order within a short window with the approval of the company account owner.

If this is something you'd like to do, please email WHOLESALE@MODANDJO.COM as soon as possible.

Do you accept returns on wholesale orders?

All items are final sale and may not be returned or exchanged. If you have received damaged or imperfect merchandise, please email WHOLESALE@MODANDJO.COM as soon as possible so we can exchange your items.

Shipping

What are my shipping costs?

All Domestic orders ship UPS Ground

  • Orders $250 - $499 will ship UPS Ground for $12.00
  • Orders $500+ will ship UPS Ground with insurance and signature confirmation for $25.00

All International orders ship DHL Express

  • Shipping rates will be calculated at check out based on your location + weight of your order. Insurance and signature confirmation can be added to your shipping by request.

Do I used my own shipper account?

Unfortunately we are unable to ship on your account, however, we pass through actual shipping costs and have negotiated competitive rates with our carriers.

When will my order ship?

Orders will be shipped from our Dallas studio within 2-5 business days after being placed. Please note this may take longer during peak times.

We will do everything possible to ensure your order arrives in a timely manner. However, Mod + Jo cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.

Will I be able to track my order?

  • All Domestic orders ship UPS Ground
  • All International orders ship DHL Express

Yes, as soon as your order is processed and packed you'll receive a shipping confirmation email with tracking information. Please allow at least 12 hours for the tracking information to update before reviewing your tracking status.

Do you accept returns?

We do not accept returns on wholesale purchases.

What if an item is damaged?

We stand behind our products - if you have received damaged or imperfect merchandise, please contact us immediately so we can exchange your items. You can always email us at wholesale@modandjo.com.

Jewelry Care

Gold & silver plated jewelry

Plated jewelry is made of a thin layer of gold or silver electroplated over brass. We choose materials with the thickest plating wherever possible. Regardless, these pieces need to be cared for to live their best lives. Do not wear your gold or silver plated jewelry in water. Avoid contact with lotions, perfumes, oils, and sweat. These chemicals can dull your pieces and reduce their shine.  

We recommend your jewelry be the last thing you put on when heading out. After removing your jewelry, run a clean dry cloth over each piece to remove the day. Do not use polish or soap on these pieces, as these chemicals can easily strip the plating. If you have a known allergy to brass, please be aware when purchasing gold or silver plated jewelry.

A small selection of our gold plated jewelry is now made with a stainless steel base rather than brass.  Materials are noted on the product page for each piece. Gold plated steel still needs a little TLC, and we recommend removing it before showering or swimming to preserve its shine.

Gold vermeil jewelry

Gold vermeil jewelry is made of a thick layer of gold (2.5 microns) electroplated over sterling (.925) silver. Regardless, these pieces need to be cared for to live their best lives. Do not wear your gold vermeil jewelry in water. Avoid contact with lotions, perfumes, oils, and sweat. These chemicals can dull your pieces and reduce their shine or cause the gold to wear away, changing the color of your jewelry to more silver than gold.

We recommend your jewelry be the last thing you put on when heading out. After removing your jewelry, run a clean dry cloth over each piece to remove the day. Do not use polish or soap on gold vermeil jewelry, as these chemicals can easily strip the gold. If you have a known allergy to silver, please be aware when purchasing vermeil jewelry.

Sterling silver jewelry

Sterling silver jewelry is made of 92.5% pure silver and 7.5% copper. We dip our sterling jewelry in rhodium, a highly durable precious metal, which gives it extra shine and longevity.  These pieces still need to be cared for with love to avoid oxidation and tarnishing.  Do not wear your sterling silver jewelry in water. Avoid contact with lotions, perfumes, oils, and sweat.

We recommend your jewelry be the last thing you put on when heading out. After removing your jewelry, run a clean dry cloth over each piece to remove the day. If you have a known allergy to silver, rhodium, or copper, please be aware when purchasing sterling silver jewelry.

14k gold-filled jewelry

Gold fill is second only to solid gold in terms of quality and is the best affordable option when it comes to durability and longevity.

Our gold filled jewelry is created with an outer layer of entirely 14k gold that is pressure-bonded to the brass base metal and contains at least 5% gold by weight.  This technique is more durable than plating and vermeil and provides a longer life span for your pieces when provided with the right care. Gold fill is safe for most sensitive skin types. Please be cautious if you have an allergy to brass as our gold filled jewelry still contains this metal and your skin may have a reaction.

Gold filled jewelry often requires very low maintenance. Gold fill pieces are more durable than plating or vermeil but will still need some TLC over time. You can clean your items with a wet cloth, gentle toothbrush, and ordinary soap. Do not use rough-surfaced cleaning pads such as Scotch Brite. 

Though our gold filled pieces are durable, we still do not recommend them coming in direct contact with lotions, oils, perfumes, or ocean/pool water. This can dull your pieces and reduce their shine. We recommend your jewelry be the last thing you put on when heading out. After removing your jewelry, run a clean dry cloth over each piece to remove the day.

14k solid gold jewelry

Our solid gold pieces are made of 14 karat gold. 14k gold is 14/24 or 58% gold and 42% base metals - this is the most common gold selection due to its durability. The particular mixture of metals gives gold alloy its own hue and tone, which can vary slightly.  Solid gold pieces are ideal for piercing, as they can help avoid infection and irritation, and won't degrade over time even in water.  Solid gold is a safe bet if you have allergies or sensitivities to other metals.

Solid gold is durable and tarnish-resistant.  Even so, it's still a good idea to treat your solid gold jewelry with care. We recommend your jewelry be the last thing you put on when heading out. After removing your jewelry, run a clean dry cloth over each piece to remove the day.

Additional care information

The pH of your skin may react to metal jewelry. Not getting enough water? In a humid environment?  Put a little extra lotion on? Even high-quality metal jewelry can sometimes leave a green tint when the metals react with the acidity of your skin. It can also be caused by other substances on your skin, such as lotion, oils, or perfumes. Luckily, this tint is completely harmless. An easy way to remove this is to apply rubbing alcohol or makeup remover to a cotton pad and gently wipe down the affected area on your skin.

If you have a known allergy to brass, please be aware when purchasing our silver-plated, gold-plated, and gold-filled jewelry. While gold fill has an outer layer of 5-10% 14k gold over brass, it still contains brass as a base metal and skin highly sensitive to brass may be affected. For these customers, we recommend sterling silver, gold vermeil, or solid gold jewelry. All of our pieces are nickel- and lead-free. 

Gold jewelry may vary slightly in color. This is because, unless it is 24k (meaning 100% gold), it’s a mixture of gold and other metals (called gold alloy). 24k solid gold is quite soft and can easily dent and scratch, making it less durable for everyday use. 14k gold is 14/24 or about 58% gold, and about 42% other metals - this is the most common gold selection due to its durability. The particular mixture of metals gives gold alloy its own hue and tone which can vary slightly.

 

*We note the metal quality of each piece on all product pages. Please refer to the product you purchased to ensure the quality of your jewelry. 

All of our pieces are nickel- and lead-free.

Tarnishing and color change does not constitute a repair.

Get in touch

Contact us

Email us at WHOLESALE@MODANDJO.COM,
OR call us at +1 214-770-0833 ex2
Monday through Friday (excluding federal holidays) M-F 10am-6pm CST

You may also find the answer to your question in our FAQ.

If you are checking in on the status of a pending order, please include your order number and the email address entered during check out.

Mod + Jo Stores

Visit our STORES PAGE

Looking for our retail site?

Visit us atMODANDJO.COM